Frequently Asked Questions
Everything you need to know about shopping with Duncan Toys.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached.
Can I track my order?
Yes, once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
How do I know which size to choose?
Please refer to our detailed Size Guide located on each product page. We provide measurements in both inches and centimeters to ensure the perfect fit.
Are your products ethically sourced?
At Duncan Toys, we are committed to sustainability. All our garments are produced in certified factories that adhere to fair labor practices and utilize eco-friendly materials.