Returns & Exchanges
At Duncan Toys, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Ship the Package
Drop off your package at any authorized carrier location; please ensure the package is scanned to track your return progress.
Receive Your Refund
After our quality control team inspects your items, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing